Privacy Policy

We collect information that you provide directly to us and information that is automatically collected when you use our website or services.

1.1 Personal Information You Provide:

• Contact Information: Name, email address, phone number, postal address
• Business Information: Company name, business type, industry, project requirements
• Communication Data: Messages, inquiries, feedback, and correspondence you send to us
• Payment Information: Billing address, payment method details (processed securely through payment gateways)
• Account Information: Username, password (if you create an account), preferences, and settings

1.2 Automatically Collected Information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, navigation paths
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

1.3 Information from Third Parties:

• Social media platforms (if you connect your account)
• Payment processors and financial institutions
• Analytics and marketing service providers
• Public databases and business directories

We use the collected information for various purposes to provide and improve our services:

2.1 Service Delivery:

• Process and fulfill your service requests and project requirements
• Communicate with you about your projects, inquiries, and service updates
• Provide customer support and respond to your questions
• Manage your account and preferences
• Deliver and maintain our website and services

2.2 Business Operations:

• Process payments and manage billing
• Send invoices, receipts, and transaction confirmations
• Manage contracts, agreements, and legal documentation
• Conduct business analytics and improve our services
• Prevent fraud, abuse, and security threats

2.3 Communication and Marketing:

• Send newsletters, promotional materials, and marketing communications (with your consent)
• Notify you about new services, features, and updates
• Conduct surveys, research, and gather feedback
• Personalize your experience and content

2.4 Legal and Compliance:

• Comply with legal obligations and regulatory requirements
• Respond to legal requests and court orders
• Enforce our Terms and Conditions and other agreements
• Protect our rights, property, and safety

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers:

• Hosting providers, cloud services, and IT infrastructure companies
• Payment processors and financial service providers
• Email service providers and communication platforms
• Analytics and marketing service providers (Google Analytics, etc.)
• Customer support and helpdesk software providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

3.3 Legal Requirements:

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.

3.4 With Your Consent:

We may share your information with third parties when you explicitly consent to such sharing.

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our services.

4.1 Types of Cookies We Use:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance

4.2 Cookie Management:

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block all cookies or specific types
• Set preferences for cookie acceptance
• Receive notifications when cookies are set

Note: Disabling cookies may affect website functionality and your user experience.

4.3 Third-Party Cookies:

We use third-party services that may set their own cookies, including:

• Google Analytics for website analytics
• Social media platforms for sharing features
• Payment processors for transaction processing

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Encrypted storage of sensitive information
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Updates: Security patches and software updates
• Firewall Protection: Network security and intrusion detection
• Secure Payment Processing: PCI DSS compliant payment gateways
• Regular Backups: Secure backup and disaster recovery procedures

Important: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to using industry-standard security practices.

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability:

• Request access to your personal information
• Request a copy of your data in a portable format
• Know what information we have about you

6.2 Correction and Update:

• Request correction of inaccurate or incomplete information
• Update your account information and preferences

6.3 Deletion:

• Request deletion of your personal information
• Note: We may retain certain information as required by law or for legitimate business purposes

6.4 Opt-Out:

• Unsubscribe from marketing communications
• Opt-out of cookies and tracking technologies
• Disable account or service features

6.5 Objection and Restriction:

• Object to processing of your personal information
• Request restriction of processing in certain circumstances

To Exercise Your Rights: Please contact us at support@crafticweb.com with your request. We will respond within 30 days and may require verification of your identity.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

• Active Accounts: For the duration of your account and service relationship
• Project Data: For the duration of the project and as required for support and legal purposes
• Marketing Data: Until you opt-out or request deletion
• Legal Requirements: As required by applicable laws, regulations, or court orders
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions by relevant data protection authorities
• Other legally recognized transfer mechanisms

By using our services, you consent to the transfer of your information to countries outside your jurisdiction, subject to the safeguards described above.

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly.

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party websites you visit. This Privacy Policy applies only to information collected by Craftic Web through our website and services.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you of significant changes via email or website notice
• Post the updated policy on our website

Your continued use of our website or services after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@crafticweb.com
• Phone: +91 7428 388 947 | +91 7310 628 195
• Address: III 60 feet, Street 68, E-Block Badarpur, New Delhi, India
• Website: www.crafticweb.com

We are committed to addressing your privacy concerns and will respond to your inquiries within 30 days.

By using our website or services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website or services. If you have already provided information and wish to withdraw your consent, please contact us to discuss your options.